You should hear about bad service from your customer.Not from Google.
opinly texts your customer right after the visit. Happy ones go on to leave a public review. Unhappy ones reach you on Telegram within a minute — while the problem can still be fixed.
No card required · 50 free texts · live in 15 minutes
Lipska Street Auto Service
How likely are you to recommend us to a friend?
Pick a score and see what happens next
Thank you for your feedback
Your opinion helps us get better.
No Google or Facebook links here — and there will not be.
1 in 26
unhappy customers actually complain
The rest just never come back — silently
5×
more expensive to win a new customer
than to keep one who already came to you
88%
read reviews before booking
and see the one review you did not catch in time
How it works
Three steps from visit to review
Paste the numbers after the shift
One number or a whole list from a spreadsheet. opinly checks the format and flags errors and duplicates — before you are charged for a single text.
Each customer gets their own link
Personal to them, with no phone number or order ID inside. The form opens on any phone — no signup, no password.
You react before it is too late
A 9–10 sees buttons for Google and Facebook. Anything lower goes straight to your Telegram and opens a case in the panel: new, in progress, resolved.
Features
Everything you need to stop losing customers silently
NPS by the standard formula
Promoters (9–10) minus detractors (0–6), measured on a single question rather than an average score — otherwise it is not NPS.
Telegram alert on negative feedback
One alert, with the score, the comment and the order. The phone number is masked — the full number stays in the panel.
A score for every technician
Feedback is tied to the employee who handled the order. You can see who lifts your service and who drags it down.
Public reviews only from happy customers
Google and Facebook buttons appear at 9–10. Everyone else tells you directly instead of telling the whole country.
Response time you can measure
See how long it took from the score to picking the case up, and from there to closing it.
Website widget
The same form for people who found you on their own. No texts, no sending costs.
Pricing
Cheaper than a single lost customer
Starter
Free
To try it on a single shift
- 50 free texts
- One survey
- NPS and average score
- Website widget
Service
PopularOn request
For shops with steady traffic
- Texts at operator cost
- Unlimited surveys
- Telegram alerts on negative feedback
- Cases: new → in progress → resolved
- Scores per employee
- CSV export
Chain
By agreement
Several locations and your own domain
- Everything in Service
- Your own domain for surveys
- Roles and permissions
- A dedicated manager
Texts are billed separately at your operator rate. Invoices and closing documents available for registered businesses.
Your next unhappy customer
will tell you, not Google
Set up a survey, paste the numbers after the shift and see what comes back. The first 50 texts are on us.
Start for free